Returns management in Roche
Returns management coordinates customer returns from authorisation and collection through inspection, refund or replacement, and final stock disposition. It is needed when returns are slowing service, creating refund errors, tying up inventory or obscuring product faults, and it replaces disconnected manual handling with traceable decisions.
Returns management coordinates customer returns from authorisation and collection through inspection, refund or replacement, and final stock disposition. It is needed when returns are slowing service, creating refund errors, tying up inventory or obscuring product faults, and it replaces disconnected manual handling with traceable decisions.
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